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Frequently Asked Questions

Camperstop-App

Frequently Asked Questions

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How do I download the Camperstop-App?

You can download the Camperstop-App from the Google Play Store (Android) or iOS Appstore (Apple). 

On which devices can the Camperstop-App be downloaded?

The Camperstop-App can be downloaded on all Android & iOS (Apple) devices, both smartphones and tablets. Note: with older versions of the operating system, it may occur that certain functionalities of the Camperstop-App do not work / work less. Camperstop advises to use min. Android version 8.0 for iOS Apple is minimal 10.0.

What does it cost to use the Camperstop-App per year?

Use of the Camperstop-App costs you only € 6.99 / year. By purchasing the Camperstop Europe motorhome guide you can use the Camperstop-App for free for one year.

Can I try the Camperstop-App first before buying a licence?

The first time you download the Camperstop-App you will receive a 7 day trial license. You can then test and try the Camperstop-App without any obligations. After these 7 days you have the possibility to buy the license.

How long can I use the trial licence?

The trial licence runs for 7 days from the time of download. It is therefore not considered how often it is used in the 7 days.

Is the trial licence of the Camperstop-App the same as the paid licence?

Yes. the trial licence is the same as the paid licence.

Do I need to have a licence to use the Camperstop-App?
You can try the Camperstop-App for free for 7 days. After this period you need a paid license or a promotion code for free use of the Camperstop-App.
How do I buy the Camperstop-App licence?

After downloading the Camperstop-App, you can buy your licence via menu item: MANAGEMENT > PURCHASE LICENSE > BUY NOW.

How do I cancel the subscription?

Follow the instructions on the web pages below to cancel the subscription.

If you are using an Android device, click here.

If you are using an iOS-Apple device, click here.

I purchased the licence of the Camperstop-App, how can I see until when it is valid?

Within the Camperstop-App, you can check the license’s validity. Go to menu item: MANAGEMENT. In the top-right corner, you’ll see ‘LICENSE’, which tells you the validity of your license.

What happens after the expiry date of the Camperstop-App licence?
If you have a paid license, it will continue automatically, so your subscription will be extended with one year. This avoids surprises on the road and you can continue to use the Camperstop-App undisturbed. If you want to stop the license, you have to do this yourself via the Google Play store or iOS Appstore. The license will always continue until the end of the period. If you have used a promotional code, the license will automatically stop at the end of the period.
Does a purchased licence renew automatically?

Yes, the licence you take out renews automatically. So there will never be any surprises along the way. Of course, the licence can be terminated immediately after closing (opening of starting?) it, but this will not affect the validity of the licence for the remaining period.

Can I use the same licence on several devices at the same time?

It is possible to use a licence on multiple devices, but you must be logged in on all devices with the same iOS or Google Play account. Only then can the licence be synchronised.

I can't synchronise my licence on my second device, what should I do?

Are you logged in with the same iOS or Google Play account but is the synchronisation not happening automatically? To synchronize the license, you need to restore the purchase on the device (which is not working yet) via menu item: 

MANAGEMENT > PURCHASE LICENSE > RESTORE PURCHASE.

Are you using a promotional code which entitles you to FREE use of the Camperstop-App? Then you can log in on max. 2 devices to use the license.

I have received a promotion code, how can I activate it?

To activate a Camperstop-App promotional code, please follow the steps below:

1. Download the Camperstop-App on a phone or tablet and open the app.
2. Select LANGUAGE.
3. Go to MANAGEMENT.
4. Click ACTIVATE WITH CODE.
5. Fill in the PROMOTION CODE with your personal information.
6. You will receive a notification that your license has been activated.
7. Have fun travelling with the Camperstop App!

Are there any differences between the free annual licence that I receive after purchasing a Camperstop Europe motorhome guide and the paid licence of €6.99?
No, these are 100% identical to each other.
How do I create a Camperstop.com account?

To create a Camperstop.com account, go to www.camperstop.com/en/sign-up-login. Fill in your email address and click on 'create new account'. Follow the instructions that appear.

How do I log in to the Camperstop-App?

To use the Camperstop-App it is not necessary to log in. It is however possible to synchronize your Camperstop.com account with your Camperstop-App license. You can do this by clicking on 'ACCOUNT' under the main menu item MANAGEMENT. Here you log in under the heading 'CAMPERSTOP.COM'.

I forgot my password, what now?
It is possible to reset your password by going to www.camperstop.com/en/sign-up-login and clicking on 'Forgot your password?' Follow the instructions that appear on screen. Note: it is possible to continue using the Camperstop-App without an account.
Can I use the Camperstop-App without creating an account?

Yes, the Camperstop-App can also be used without an account. Please note: You cannot save your favourite motorhome stopovers or write reviews without an account.

Why don't I receive an email from Camperstop.com after creating an account?
If you have not received an email from Camperstop.com within a few minutes, we advise you to look in the SPAM-folder of your inbox. It is possible that these mails end up there by mistake. You did not receive anything from Camperstop.com either? Please contact the helpdesk via info@camperstop.com.
What are the biggest differences between the Camperstop-App and the Camperstop.com website?

The Camperstop-App is optimized for the use on smartphones and tablets. Camperstop.com is optimized for use on desktop/laptop.

How do I make sure I always have the latest version of the Camperstop-App?
Camperstop advises users to always use the latest version of the Camperstop-App. If you do not have a setting that automatically updates the apps on your device when they are available, you will have to keep an active eye on this yourself. You can do this in the Google Play Store / iOS Appstore under 'Updates'.s'.
How do I know which version of the Camperstop-App I am using on my device?

You can find this in MANAGEMENT. In the top-left corner, you’ll see which version of the app you’re currently using.

Can I change the language of the Camperstop-App?

Yes, it is possible to change the language. Go to MANAGEMENT > ACCOUNT > SWITCH LANGUAGE.

Can I use the Camperstop-App on laptop/desktop?
No, that is not possible. Please use the website www.camperstop.com.
Is there a manual available for the Camperstop-App?
Yes, click here to download an extensive manual. In it, all functionalities are extensively described.
Can I use the Camperstop-App offline?

No, you cannot use the Camperstop-App offline. The old app had the possibility to download maps and use these offline. Because of the substantially higher costs to implement this and the relatively low usage of this function, we considerately decided to not return this feature to the renewed app. 

I still have a license, will this still work after the update?

Sure! Once you have purchased a license through the Google Play Store (Android) or iOS Appstore (Apple). Then, go to MANAGEMENTPURCHASE LICENSE > RESTORE PURCHASE. Still unable to succeed? You might have to shut down the app and restart.

Do you have a license via a promotional code?

Log in with your own e-mail and password. When you are logged in, you can restart the app. Your license should work now.

Still having trouble? Contact our helpdesk at info@camperstop.com

Search, find & rate camperstops

What types of camperstops are shown in the Camperstop-App?

We have over 12,500 motorhome stopovers, all filtered in different types and indicated with an own symbol. You’ll find these symbols at menu item: MANAGEMENT > LEGENDA.

Does the Camperstop-App have a search/filter function?

Yes! Click on CAMPERSTOPS. The, click on the funnel in the top-right corner. You’ll now enter the search-/filter environment. Click Show results to show all camperstops that apply to your filters. Please note: delete all filters if you want to view all motorhome stopovers.

Is it possible to navigate to a camperstop from the Camperstop-App?
Yes, that is possible. On the details page of the relevant motorhome site, click on START SATNAV. This starts the navigation app (of your own choice) that you have installed on your smartphone/tablet.
With which navigation apps can I easily navigate to a motorhome stopover?

With the following navigation apps you can easily navigate to the next motorhome stopover via the Camperstop App:

- Google Maps
- Apple Maps (iOS only)
- Google Maps GO (Android only)
- Baidu Maps
- Amap (Gaode Maps)
- Waze
- Yandex Maps
- Yandex Navigator
- Citymapper
- Maps.me
- OsmAnd
- OsmAnd+ (Android only)
- 2GIS
- Tencent (QQ Maps)
- HERE WeGo
- Petal Maps (Android only)
- TomTom Go

When can I see the reviews I have written for a specific camperstop?
Reviews are checked before publication. This way we know for sure that no inappropriate language is published and we avoid unwanted situations. Your review is usually published the next working day. It is then also visible on www.camperstop.com.
How can I see motorhome stopovers surrounding my current location?

Make sure that you have location services/GPS turned on. Go to the Home page and instantly see which motorhome stopovers are close to you.

I’d like to add a location, picture or change in information. How do I do this?

Did you come across information about motorhome stopover that we miss in our database? You can very easily report this to us via the DETAIL PAGE of the particular motorhome stopover. You’ll do this by clicking on UPLOAD PHOTO or REPORT CHANGES.

Have you come across a new motorhome stopover that we do not yet have in our database? Then you can easily let us know via the HOME PAGE. Click on ADD at Add motor home park, fill in the form, upload a photo if required and click send. After approval by one of our staff members, the motorhome stopover will be added to our database and you will be able to find it in the Camperstop-App and on Camperstop.com within a few working days. 

How do I save a motorhome park as a favourite?

Have you found a motorhome stopover you'd like to save for later? Click on the relevant motorhome site and click on the HEART in the top right corner. Please note: make sure you are logged in, otherwise you won't be able to save favourite motorhome stopover. 

Where can I find my favourites?
Favourites can be found under the main menu item; FAVOURITES.
How do I delete a camperstop I have saved as a favourite?

Have you saved a motorhome stopover as a favourite, but want to delete it from your favourites list? Click on FAVOURITES. Swipe the motorhome stopover you want to delete to the left and click on the BIN.

Can I also see the favourites I saved on Camperstop.com in the Camperstop App?

Yes, if you are logged in with your Camperstop.com account (via menu item: MANAGEMENT > ACCOUNT) your favourites are synchronised.

Is your question not listed here? Please contact us using the contact form below!

Contactform

Contact

Address:
Kraaivenstraat 25-49A
5048 AB Tilburg
Nederland

Tel: +31 (0)13 20 45 091
E-mail: info@camperstop.com

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